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Yvette Pearson

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Revealing what the body language means around the Board Table

One of the most effective ways to make sure your meeting is productive is to know how everyone in the room feels about being there. With that information, you can learn who to directly engage with, or even think about wrapping up the meeting early. If they are all listening and engaged, great. But if not, you might as well not have the meeting at all. How many times have meetings been progressing where half the people in the room are staring at their phones? Staring at phones is a relatively obvious way of recognising that people aren’t engaged. But what else can you look out for? Body language is a more subtle way of working out how they are feeling. For example, if you are standing having a chat to someone look at where their feet are pointing. If they are pointing towards the door, then it means they…

CEOs: How Do You KNOW Your Employees Are Happy?

You’ve done staff surveys, you have regular meetings with employees to discuss their goals and objectives. You even give them free beer on a Friday. Well done, CEO, give yourself a pat on the back. But what do you know about the frustrations that your employees experience on a day-to-day basis? Do you know that your employees will come to you when they have an issue, confident that you will listen? The chances are this is not the case. They might be trying to resolve the issues by themselves but not getting anywhere. They get more and more frustrated and before you know it they just throw in the towel and resign. I’ve been the frustrated employee. I’ve let little things wind me up so much that I’ve ended up crying on my way home, feeling like a total failure. I was trying to do the right thing. I was trying to…

Traits of a Great Manager

Anyone can be a manager. I’ve seen people given managerial responsibilities by their superiors so that they can tick a box on a promotion form. But it takes a certain type of person to be a Great Manager. I think about all the people I have worked for over the years and think about what made them a good or bad person to work for and with. I use that experience to try and be the best manager that I can be. 1. They Absorb Not just listen to you. They absorb what you have to say. They learn about how you feel about what you are doing, and they understand that your opinion is very relevant. They understand how your role affects them, and also how their own role and the decisions they make affect you. 2. They Could Do Your Job Not replace you, because what would be the…

Something To Shout About

I meet with event planners and venue finders on a regular basis. Over the years they have saved me from the humiliation of hosting a bad event and found me some of the most fabulous venues for which I have, of course, taken all the credit for finding. So when I met Stuart and Ben from Shout About London, I was interested to find out how they might differentiate themselves in a very competitive market. They have taken a tiny portion of the market (namely London) and absorbed information about every bar, restaurant and hotel. They seem to know when new bars are going to open before the owner even does! (Well, almost). And the integrity of these guys was evident when I joined them on their Party Bus Tour of London when I was told by no less than three separate people that these guys have helped them out…

Independent Review of Travo

I started to write this review of TRAVO, and I thought to myself: there’s no value in giving my opinion about something when there’s no context. Yay, I can see how long it’s going to take me to get across town. Yay, I can see that there’s a cheaper hotel around the corner. So what? It would be like when I studied Business Studies at college and had no clue when or where I would ever need to know about ROI. So I thought about how best to review this product, especially for those assistants who are perhaps new to the profession, or new to booking travel. I started thinking about all the times over my career that this could have helped me. So that’s the direction in which my review will be taking; Where In My Career Could TRAVO Have Helped Me? 1. When I spent hours trying to…

The Genting Hotel, Birmingham

In the past week I have stayed at the Genting hotel twice, for two very similar functions. Both times there was a group of colleagues who needed a meeting room for the day, followed by dinner and an overnight stay. Both times we ended up using the exact same meeting room. The Genting Hotel is a large hotel next to the NEC in Birmingham. I’ve stayed in that area before, in a different hotel, and the amount of grief I received for booking somewhere with a buffet dinner meant that I was forced to look for somewhere else. This hotel was recommended by a colleague who came along to both of the events I had organised. The Booking Process Due to the nature of the bookings, I had to do it via email and phone rather than online. This was absolutely fine and I was being looked after by someone…

Top 5 Tips for a Successful Office Move

I’ve co-ordinated three office moves in one year. No, that’s not because the office I found was so terrible!! I had to move my team into a temporary office and then move us into something permanent. I also had to move our sister company out of their office and into something shiny and new because they were growing so quickly. I’m not going to lie, that year was one of the most stressful of my life. Not least because I moved house twice in that same year as well. One of the office moves was in the same week as one of my house moves. So I had to keep my cool otherwise it would have all ended up in disaster. I obviously learned rather a lot in all of those moves. So here are my 5 tips for a successful office move 1. Really Understand Timings I mean really understand them.…

A Beginners Guide to Social Media

Being someone who blogs and runs various social media accounts for my own businesses, I recently stuck my nose into our marketing team and offered my help with social media. Working for a start up makes being nosey really easy, and everyone loves it when someone from a completely different area of the business turns up with a new way of doing things (not!! Haha) A great person will listen when that someone has something of value to offer, and I like to think that I’m one of those people. I have extensive social media coverage across multiple platforms, and I rarely spend any money on paid campaigns. I devised a very rough social media plan for our marketing team, and have offered my time to help implement it. It should hopefully result in spending less money on a marketing agency to do it for us. Here it is – you…

Does Experience Count for Nothing These Days?

You’re over qualified. The position is too junior for you. I’m sure pretty much all of us have heard one of these pitiful rejection phrases from an interviewer at least once in our lives. But what do they REALLY mean? Are we ever over qualified for anything that we actually want to do? I once went for an interview at a well known insurance company in the City. At the time I was working for a well known investment bank in Canary Wharf and was pretty desperate to get out. My lack of work/life balance was making me ill and I wanted something a little lower profile. I’d explained this to the recruitment agency and they happily put me forward for this team assistant role. The hiring manager had looked at my CV, and asked to see me, so off I went after work to my interview. It was clear…

Other Ad-Hoc Tasks

“Other Ad-Hoc Tasks” is present on virtually every single job description for PAs, Team Assistants and pretty much every administration role. WHAT DOES IT MEAN? Do they want me to fetch the COO’s pizza from Pizza Express every friday lunch time and then write a formal complaint when they change the menu? Will I be expected to chaperone Barry* from IT to the tube after the work christmas party because he drank too many Blue Lagoons? (*He wasnt really called Barry but I don’t want to embarass him) Do they want me to trapse through old Management Accounts to find out where we have been over charged for inter-departmental services? Or perhaps I’ll get the honour of tracking a senior manager’s phone as it travels around London in the back of a taxi where it was left, and then having to go to Greenwich to meet a very nice lady…